Influenster Knowledge Base
Influenster Sampling Campaigns
- I haven't received any VoxBoxes in a while.
- I can’t complete a campaign activity.
- What is a VoxBox campaign?
- Who can qualify for a Voxbox?
- What is a digital campaign?
- How do I increase my chances of qualifying for a VoxBox?
Influenster App
- Can I change a connected social media account?
- How do I unlink a connected account?
- How do I follow something?
- I’m having trouble connecting a social media account to Influenster. What do I do?
- Where are points and tiers? Where did my Impact Score go?
- I need to change something regarding a daily task.
My Account Settings
- I'm having trouble accessing my account.
- I deactivated my account. How do I come back?
- How do I change my profile settings, email address, or mailing address?
- How do I change my password? Or what do I do if I forgot my password?
- Can I have more than one Influenster account?
- How do I change my privacy settings?
Reviews, Q&A, & Photos
- Are there rules or guidelines for reviewing?
- How do I write a review?
- How do I leave a video review? *APP ONLY*
- How do I leave a good review, or a good video review?
- How do you select reviews to be featured?
- How do I ask or answer a question about a product?
Joining Influenster
- Who can join Influenster?
- Are there any costs involved in membership?
- Do you have to be 18+ to join?
- Can I be a member if I don't live in the US?
- I just joined. How do I get started?
- Are multiple persons from the same household allowed to participate in VoxBox campaigns?
Shipping
- I'm worried you don't have my address or my correct address.
- How long will it take for my VoxBox to arrive?
- Is shipping free for VoxBoxes?
- I qualified for a VoxBox, but it hasn't arrived. What do I do?
- When I track my package, it says, "Delivery status not updated." What should I do?
- My tracking number indicates that my VoxBox was "returned to sender," now what?
Badges
- I don't like the product I received. Should I still review it for my brand badge?
- How do I unlock my brand badges?
- What are Expert and Lifestyle Badges?
- How do I unlock Expert and Lifestyle badges?
- My campaign's activity requires me to take a screenshot. How do I do that?
- How can I complete my campaign activity if I don't use the social media account mentioned?