Influenster Knowledge Base
Circles
Influenster Pro
- What is Influenster Pro?
- I just applied to be a Pro member! What now? ⏰
- Will I stop receiving invitations to programs if I do not join Pro?
- Why didn’t I get invited?
- What are the benefits of becoming an Influenster Pro member? 🌟
- How do I become eligible for Pro?
App Features
- Can I refer my friends to Influenster?
- How do I download the app?
- How do I follow a brand or member?
- How do I sign out of the app?
- How do I use the scanner?
- I'm not able to open the scanner.
Daily Tasks, Points and Tiers
- Am I still eligible for programs if I have reached Tier 9? I’m not getting any.
- Can I skip a Daily Task?
- How can I change the type of Daily Tasks I'm assigned?
- How many Tiers are there?
- I need to change something regarding a daily task or edit my response to a Daily Task.
- What are Daily Tasks?
Joining Influenster
- Are multiple persons from the same household allowed to participate in the same program?
- Can I join if I don't live in the US?
- Do I have to be 18+ to join?
- How can I join?
- How do you protect my personal information?
- How much does it cost to join?
My Profile and Account Settings
- I'm having trouble accessing my account.
- How do I reactivate my account?
- How do I change my password?
- Can I have more than one Influenster account?
- How do I unsubscribe or re-subscribe to Influenster emails?
- How do I deactivate my account?
Programs
- What programs does Influenster offer, and how do I participate?
- Why didn’t I receive a brand badge after completing my program?
- How do I complete my program tasks?
- What is Disclosure? How do I disclose correctly?
- What is Required Task Progress?
- I can’t participate in a program anymore, how can I be removed?
Program and Task Troubleshooting
- How do I use my promo code or gift card to complete a purchase?
- I am seeing a “Failed message, well-thought out review” error message on my Influenster review.
- I cannot click "Next" to submit my Influenster review.
- I completed the steps for a program’s tasks, but some tasks are not checkmarked.
- I don’t have Instagram / TikTok. How do I complete the program task?
- I don't like the product I received. Should I still review it for my program?
Qualifying for Programs
- How do I boost my chances to participate in an Influenster program?
- Does the number of followers I have on the Influenster App impact my eligibility for program invites?
- How do I know I've been selected for a program?
- Why did a program disappear from my programs’ feed?
- Why haven’t I been selected for recent programs?
Reviews, Q&A, & Photos
- Tips for Submitting Quality Content
- Are there rules or guidelines for reviewing?
- How do I delete a review or photo?
- How can I edit my review?
- How do I flag a review, reply, or photo as inappropriate?
- How do I leave a good review, or a good video review?
Shipping
- What can I do if you shipped my product to the wrong address?
- Can I use the warranty on a product I received from Influenster?
- How long will it take for my product to arrive?
- I received a sample-sized product, even though I indicated in my profile that I am not willing to review one. What are my options?
- I qualified for a program, but my product hasn't arrived. What should I do?
- Is shipping free?
Social Connections
- Will I still receive products if I don’t want to switch to an Instagram Creator or Business Account?
- My Instagram account is private. Can I still participate in programs with Instagram tasks?
- My Instagram account was already connected, why do I have to reconnect it?
- Why do I need to have an Instagram Creator or Business account?
- Can I change a connected social media account?
- I’m receiving an error message stating that my social media account is already connected to another Influenster account.
Surveys
- How do I verify my address?
- I am not receiving as many surveys as I used to.
- If I submitted a pre-survey, am I automatically in that program?
- I'm having trouble filling out a pre-survey.
- What is a post-survey?
- What is a pre-survey?