Influenster Knowledge Base
Circles
Influenster Pro
- What is Influenster Pro?
- I just applied to be a Pro member! What now? ⏰
- Will I stop receiving invitations to programs if I do not join Pro?
- Why didn’t I get invited?
- What are the benefits of becoming an Influenster Pro member? 🌟
- How do I become eligible for Pro?
App Features
- Why are social posts now showing on my profile and what do engagement badges mean?
- What are Communities?
- Can I refer my friends to Influenster?
- How do I download the app?
- How do I follow a member?
- How do I sign out of the app?
Joining Influenster
- Can I join if I don't live in the US?
- Are multiple persons from the same household allowed to participate in the same program?
- Do I have to be 18+ to join?
- How can I join?
- How do you protect my personal information?
- How much does it cost to join?
My Profile and Account Settings
- I'm having trouble accessing my account.
- How do I change my password?
- Can I have more than one Influenster account?
- How do I unsubscribe or re-subscribe to Influenster emails?
- 📝 How do I edit my profile information?
- How do I adjust how I receive notifications and which notifications I receive?
Programs
- ❓ What programs does Influenster offer, and how do I participate?
- How do I complete my program tasks?
- What is Disclosure? How do I disclose correctly?
- What is Required Task Progress?
- I can’t participate in a program anymore, how can I be removed?
- How do I know if my program is complete? I’m still receiving emails about it.
Program and Task Troubleshooting
- How is content moderated by Influenster?
- TikTok Commercial Content Disclosure Enforcement
- How do I use my promo code or gift card to complete a purchase?
- I am seeing a “Failed message, well-thought out review” error message on my Influenster review.
- I cannot click "Next" to submit my Influenster review.
- I completed the steps for a program’s tasks, but some tasks are not checkmarked.
Qualifying for Programs
Reviews, Q&A, & Photos
- What makes a good review?
- Authentic Reviews
- Tips for Submitting Quality Content
- Are there rules or guidelines for reviewing?
- How do I delete a review or photo?
- How can I edit my review?
Shipping
- What can I do if you shipped my product to the wrong address?
- Can I use the warranty on a product I received from Influenster?
- How long will it take for my product to arrive?
- I qualified for a program, but my product hasn't arrived. What should I do?
- Is shipping free?
- My product was lost or stolen.
Social Connections
- Will I still receive products if I don’t want to switch to an Instagram Creator or Business Account?
- My Instagram account is private. Can I still participate in programs with Instagram tasks?
- My Instagram account was already connected, why do I have to reconnect it?
- Why do I need to have an Instagram Creator or Business account?
- Can I change a connected social media account?
- I’m receiving an error message stating that my social media account is already connected to another Influenster account.
Surveys
- How do I verify my address?
- Why have I stopped receiving program invites?
- If I participate in a survey, am I automatically in that program?
- I'm having trouble filling out a pre-survey.
- What is a post-survey?
- What is a survey? Why did I get invited to take a survey?