Influenster Knowledge Base
VoxBox Campaigns
- How do I increase my chances of qualifying for a VoxBox?
- What is “Checking In” A VoxBox?
- What should I do if I’m missing a product or my box arrives damaged?
- I’m having trouble leaving a review on an outside website.
- What is a VoxBox campaign?
- Who can qualify for a VoxBox?
Influenster Platform
- What is my Impact score?
- What social media accounts can I connect to Influenster?
- How do I connect my blog?
- Can I refer my friends to Influenster?
- Can I change a connected social media account?
- What are Snaps?
My Account Settings
- How do I change my profile settings, my email address, or my mailing address?
- Who can join Influenster?
- How do I change my password, what do I do if I forgot my password?
- Can I have more than one influenster account?
- How do I change my privacy settings?
- How do I deactivate or delete my account?
Reviews, Q&A, & Photos
- Are there rules or guidelines for reviewing?
- How do I write a review?
- How do I ask or answer a question about a product?
- How do I flag a review, question, answer, reply, or photo as inappropriate?
- How do you select reviews to be featured?
- How will I know when my question is answered?
Membership
- I just joined. How do I get started?
- Can I be a member if I don't live in the US?
- Are multiple persons from the same household allowed to participate in VoxBox campaigns?
- Do you have to be 18+ to join?
- Are there any costs involved in membership?
- I can't remember the email address I use to log in!
VoxBoxes & VirtualVoxes
- What’s a VoxBox, and how do I qualify for one?
- What’s the difference between a VoxBox and a VirtualVox?
- A product is missing from my box; do I still have to review it?
- If I qualify for a VoxBox, what am I required to do?
- Help, I can't take the survey!
- If I take the pre-qualification survey, does that mean I will definitely get a VoxBox?
Shipping
- I'm worried you don't have my address or my correct address.
- I qualified for a VoxBox, but it hasn't arrived, what do I do?
- How will my VoxBox be delivered?
- When I track my package, it says "Delivery status not updated", what should I do?
- My tracking number indicates that my VoxBox was "returned to sender", now what?
- My VoxBox was lost or stolen.
Impact
- What is my Impact Score and how is it calculated?
- How can I increase my Impact?
- Why doesn’t my Impact score reflect the exact size of my connected social networks?
- Why does my Impact matter?
- How often does my Impact score change?
- When I connect my social, will you post to my accounts?
Badges
- How do I unlock an Expert or Lifestyle Badge?
- My campaign's badge activity requires me to take a screenshot. How do I do that?
- What’s the difference between VoxBox Badges and Brand Badges?
- I didn’t like the product I received. Should I still review it for my Brand Badge?
- How can I complete my campaign activity if I don’t use the social media account mentioned?
- I'm a Brand Badge winner. When will I receive my prize?