Influenster Knowledge Base
App Features
- Can I refer my friends to Influenster?
- How do I download the app?
- How do I follow a brand or member?
- How do I sign out of the app?
- How do I use the scanner?
- I'm not able to open the scanner.
Daily Tasks, Points and Tiers
- Am I still eligible for programs if I have reached Tier 9? I’m not getting any.
- Can I skip a Daily Task?
- How can I change the type of Daily Tasks I'm assigned?
- How do I earn points? How do I increase my Tier?
- How many Tiers are there?
- I need to change something regarding a daily task or edit my response to a Daily Task.
Joining Influenster
- Are multiple persons from the same household allowed to participate in the same program?
- Can I join if I don't live in the US?
- Do I have to be 18+ to join?
- How can I join?
- How do you protect my personal information?
- How much does it cost to join?
My Profile and Account Settings
- I'm having trouble accessing my account.
- How do I reactivate my account?
- How do I change my password?
- Can I have more than one Influenster account?
- How do I delete my account?
- How do I unsubscribe or re-subscribe to Influenster emails?
Programs
- What programs does Influenster offer, and how do I participate?
- Why didn’t I receive a brand badge after completing my program?
- How do I complete my program tasks?
- How do I submit a screenshot for a task?
- What is Disclosure? How do I disclose correctly?
- What is Required Task Progress?
Program and Task Troubleshooting
- I am seeing a “Failed message, well-thought out review” error message on my Influenster review.
- I cannot click "Next" to submit my Influenster review.
- I completed the steps for a program’s tasks, but some tasks are not checkmarked.
- I don’t have Facebook / Instagram / TikTok / Twitter. How do I complete the program task?
- I don't like the product I received. Should I still review it for my program?
- I received an error message on my Influenster review.
Qualifying for Programs
Reviews, Q&A, & Photos
- Are there rules or guidelines for reviewing?
- How do I ask or answer a question about a product?
- How do I create a poll?
- How do I delete a review, question, answer, reply, or photo?
- How can I edit my review, question, answer, or reply?
- How do I flag a review, question, answer, reply, or photo as inappropriate?
Shipping
- What can I do if you shipped my product to the wrong address?
- How long will it take for my product to arrive?
- I opted out of this program, and I received the product anyway. What are my options?
- I received a sample-sized product, even though I indicated in my profile that I am not willing to review one. What are my options?
- I qualified for a program, but my product hasn't arrived. What should I do?
- Is shipping free?
Social Connections
- Can I change a connected social media account?
- I’m receiving an error message stating that my social media account is already connected to another Influenster account.
- Instagram: Can I post a Story instead of an in-feed post?
- Instagram: How do I complete my Instagram task?
- Instagram: I am receiving an error message about “Media Permissions.”
- Instagram: I am receiving an error message about “Off-Facebook Activity” or "off Meta technologies."
Surveys
- How do I verify my address?
- I am not receiving as many surveys as I used to.
- If I submitted a pre-survey, am I automatically in that program?
- I'm having trouble filling out a pre-survey.
- What is a post-survey?
- What is a pre-survey?