If you are receiving an "off-Facebook activity" or "off Meta technologies"
error message, please take the following steps from a mobile or desktop browser:
- Log into your Facebook account
- Click on your profile picture in the top right-hand corner
- From the drop-down menu that appears, click on "Settings and Privacy"
- Click on "Settings"
- In the menu on the left-hand side of the screen, click on "Your Facebook Information"
- Click on "View" next to "Off-Facebook activity" OR “off Meta technologies”
- A pop-up box will appear; click on "Manage Future Activity"
- Check to see that you have selected "Connect future activity"
**Please note that after you take the steps -- any or all or a combination of them -- you will need to DELETE and REPOST your Instagram post through the campaign activity in the app. Our system cannot retroactively award credit.**
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