When I track my package, it says "Delivery status not updated", what should I do?

It’s likely that your package is on its way, but USPS has not yet updated tracking information.

If, by some error, your VoxBox gets lost and never arrives, please do not check it in so that you remain eligible for future campaigns.

Unfortunately, we cannot replace VoxBoxes lost in transit. You will not be penalized for being unable to take the mandatory survey if you do not check in your box.

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